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It's been a great 17 years at Neiman Marcus with the detail-oriented ceo and chairman at the helm
Neiman Marcus is the affluent shopper’s paradise. It caters to the rich and famous. And its name has appeared as a symbol for high status in everything from R&B songs to movies to television sitcoms. (Remember the stylish Neiman Marcus lover Blair Warner from “The Facts of Life”?)
But talking to NM’s ceo and chairman Burt Tansky isn’t like talking to a typical ceo of a successful luxury empire. Tansky is a hands-on manager, reminiscent of a time when ceo’s were on the sales floor interacting with people and product, and paying attention to every detail. He’s a busy man – discovering real estate for new stores and developing strategies for Neiman Marcus’ future. But when you talk to him, he’s invested in the conversation, not distracted, not sidetracked by a ringing Blackberry.
The University of Pittsburgh grad got his start in retail with a part-time job at Kaufmann’s (now Macy’s). After positions with Filene’s, Rike’s and I. Magnin, he joined Saks Fifth Avenue as general merchandise manager, becoming president in 1980. Ten years later, he joined the Neiman Marcus Group as chairman and ceo of Bergdorf Goodman. In 2001, he advanced to chairman, ceo and president of the Neiman Marcus Group.
For the past 17 years, Tansky has helped carry on what NM’s founders set out to do: offer the utmost quality in service and merchandise.
Happy hundredth birthday, Neiman Marcus.
One hundred years. How has Neiman Marcus survived for so long?
We’ve stayed true to our founders. We offer the customer quality in merchandise and service.
And why will it survive for another hundred years?
Because we’re going to continue to do more of the same. We have a great appreciation for our customers. We know what they want and we’re going to deliver it with the best service and in beautiful stores.
It has been said that the average age of that Neiman’s customer is 50.
That’s right, and we don’t apologize for that. People need time to become successful, to create the wealth necessary to be able to shop with us.
What about the younger demographic?
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