Blogs & Perspectives

Is there a correct approach to renovating a store...
When is the right time to refurbish a store? Do you wait until revenues begin to decline, or is there a sweet spot when a...
Why "new" is important in customer...
Say the word “dopamine,” and most people recognize it as the “pleasure chemical.” It is one of the...
The independent-retailer revolution is here
Really, “cool” is only “cool” if you don’t know it. Take Marco, the owner of Alapash, a...
Going beyond simply seeing to experiencing the...
A few weeks ago, I was in England to present my recent paper on the use of reclaimed wood in retail environments. After days...
Could new “sales holidays” like Amazon’s latest...
Last week, I read an article in Women’s Wear Daily about “Prime Day,” Amazon’s dedicated celebration...
Asian nomads, Marco Polo and Best Buy all learned...
When I moved to Cincinnati in 2000, I was introduced to the local joke: “Mark Twain used to say, ‘When the end...
How an out-of-control design process makes...
She requested I play Gladys Knight’s “Midnight Train to Georgia” while designing her store. I drank...
Strong merchandise stories create loyal customers
As retail experience makers, we pay close attention to patterns and trends that influence how consumers interact with brands...
Industry experts share the dos and don’ts of...
In this issue, we celebrate our 21st annual International Visual Competition award winners. It’s one of my favorite...
The French-educated architect is inspired by Coco...
The portfolio on your website features some truly beautiful work. How do you define luxury retail design? Luxury means...

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