Blogs & Perspectives

Engaging the maker-culture in the creation of...
Shopper-storytellers are now influencers. And they know it. Armed with smartphones, customers now create digital stories...
A brand’s ambassador should support, not...
Chronicling the slings and arrows of retail’s often outrageous fortunes has made for some breathtakingly busy days...
Tech-savvy and idealistic, the millennial co-...
Your journey as an authority on digital consumerism has taken you from being The New York Times’ first manager of...
Interpreting inspiration from energizing arcade...
After a day of wandering the streets in New York and exploring retail shops in Brooklyn a few weeks ago, some fellow...
Birmingham, England, is a good place to start if...
The days when you could open a department store that would have shoppers stopping in their tracks surely must be over. Who...
An excursion through fantasy, mystery and a world...
Earlier this spring, the Metropolitan Museum of Art raised the curtain on its dazzling exhibition, "China Through the...
Examining the possibility of the consumer...
Spending the past week restoring order to my attic in the aftermath of a central air conditioning retrofit to my 80-plus-...
What travel and service-based apps can teach...
Like many of us in the retail industry, I travel a lot. Short trips and long hauls, near and far, all over the world. Just...
It’s fairly simple. They’re overeducated and...
We slice and dice millennials, trying to figure out who they are, and why. What do they want, how do they shop, what sorts...
Demographic, economic and cultural forces drive...
In May, I visited Shanghai and Seoul, South Korea, as part of the asia a go go tour for retail executives, designers and...

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