Blogs & Perspectives

Retailers should take lessons from their...
I haven’t gone crazy. Yes, I’m giving you retail advice based on a thrift store (what?). I understand that these...
Target’s “remarkable failure” misread the...
It’s easy, I guess, for Americans to think of Canada as our country-cousin. They speak the same language. They have...
The road to success requires, well, getting on...
A whirlwind winter of industry-related travel (and travel hassles resulting from that cruel polar vortex) is finally winding...
Lululemon Athletica’s born-and-raised Canadian...
What are your roots? I’m from Ottawa, Ontario in Canada. What was it like growing up in Ottawa? It was cold! It...
Pared-back supermarket interiors may mean low...
Currently, U.K. food retailers are in a bit of a spin. They’re finally waking up to the fact that German discounters...
Celebrating Paltrona Frau’s accomplishments in...
My travel itinerary continues to expand at an alarming rate. Clearly, my suitcase will soon give way and my passport will be...
Biden slam highlights the need to rethink airport...
U.S. Vice President Joe Biden raised some hackles in early February by likening New York’s LaGuardia Airport (LGA) to...
Remember “retailtainment”? Then you’re as old as...
It is almost exactly 20 years ago that I began my love affair with the retail design world. It was a slightly different...
Restaurants serve up lessons for retailers
No Shirt. No Shoes. ALL Service. Customer service these days leaves something to be desired. Either a commission system is...
I've got a secret. It's time to come...
For months I’ve harbored a shameful secret. Forgive me, oh brick-and-mortar retailer for betraying you, blinded by a...

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