Blogs & Perspectives

Examining the possibility of the consumer...
Spending the past week restoring order to my attic in the aftermath of a central air conditioning retrofit to my 80-plus-...
What travel and service-based apps can teach...
Like many of us in the retail industry, I travel a lot. Short trips and long hauls, near and far, all over the world. Just...
It’s fairly simple. They’re overeducated and...
We slice and dice millennials, trying to figure out who they are, and why. What do they want, how do they shop, what sorts...
Demographic, economic and cultural forces drive...
In May, I visited Shanghai and Seoul, South Korea, as part of the asia a go go tour for retail executives, designers and...
The architect-turned-feng shui-consultant helps...
How misunderstood is feng shui? Many people think they’re hiring a decorator. At first, everyone wanted the little...
The art of inspiration
The early merchant princes at the turn of the last century were in the business of selling dreams; they learned to...
Is there a correct approach to renovating a store...
When is the right time to refurbish a store? Do you wait until revenues begin to decline, or is there a sweet spot when a...
Why "new" is important in customer...
Say the word “dopamine,” and most people recognize it as the “pleasure chemical.” It is one of the...
The independent-retailer revolution is here
Really, “cool” is only “cool” if you don’t know it. Take Marco, the owner of Alapash, a...
Going beyond simply seeing to experiencing the...
A few weeks ago, I was in England to present my recent paper on the use of reclaimed wood in retail environments. After days...

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