Blogs & Perspectives

Physical retail isn’t disappearing, it’s just...
In this ever-evolving world of retail, creating a customer experience that balances the new with the familiar is the...
The Hollywood screenwriter invested $15,000 in an...
What does a free-spirited kid growing up in Laredo, Texas, want to do? First, head out of Laredo – specifically, for...
How choice de-motivates buying decisions
This past week I had the great pleasure of being invited to speak at #conext - The Connected Commerce Show in Lille, France...
U.K. furniture retailer Habitat is given a new...
There was once a homewares retailer called Habitat in the U.K. It flourished for upwards of 40 years after its foundation in...
A different viewpoint creates a whole new IRDC...
In the world of retail, creating a customer experience that balances the familiar and the new is the ultimate in consumer-...
Do more than sell – teach, inspire and care
As I sat on the U.S. Airways Airbus, en route back to New York from Austin, Texas, my mind was swirling with inspiration....
How app-enabled searches can uncover an object’s...
I was in Austin, Texas, with my daughter over the weekend visiting family, and part of our trip always involves shopping...
Independent retailers need more than old-...
During an interview here in Louisville, Ky., a few weeks ago, a local retailer said to me, “Whoever said ‘The...
Retail storytelling through sensory immersion
A major theme during the 2015 International Retail Design Conference (IRDC) was authentic brand storytelling through...
Why retailers should pay attention to the...
Will millennials prove to be the “next greatest generation” of Americans, the most narcissistic, or both? The...

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