Retail Phase Change is a platform for Andy Austin to share his perspective and insights on the ever-changing retail landscape. With over two decades of experience leveraging technology to improve the customer experience, he is a longtime retailer and passionate advocate for the creative use of technology as an engaging sales tool, creating exciting, cutting-edge solutions for age-old problems at retail. Andy is president of The Industrious, a retail consultancy that elevates brands by creating bold and memorable experiences that spark deep emotional connections in-store.
