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The Luxury Retail Revival: Merging Services, Environments and Artistry

At the convergence of personalized service, exclusive design and cultural resonance is a luxury shopping experience that caters to the needs of the clientele




PHYSICAL STORES HAVE become critical in luxury retail, where a high-end client experience is paramount. While online shopping offers convenience and accessibility, luxury consumers seek personalized interactions paired with sensory experiences that can only happen in physical stores. These spaces serve as sanctums where clientele can indulge in the tactile experience of luxury goods, engage with knowledgeable staff and immerse in the ambience of the brand, elevating shopping into a journey beyond online transactions.

Luxury store design is pivotal in captivating affluent clientele, beginning with its curb appeal. Most luxury retail stores are strategically situated in prominent shopping districts, such as Fifth Avenue in New York or Beverly Hills in Los Angeles, as they command prime real estate, emphasizing their desirability and exclusivity. As shoppers approach these storefronts, they are greeted by iconic facades donning recognizable logos and window displays showcasing the latest collections and seasonal trends. Inside, the design merges grandeur with functionality. As the revival of luxury retail gains momentum, store design becomes increasingly bespoke and tailored to meet the tastes and preferences of clientele, ensuring that every aspect of the shopping journey exudes exclusivity and refinement.

The Luxury Retail Revival: Merging Services, Environments and Artistry


To meet today’s luxury retail demands, the Arcadis (Amsterdam) design team revitalized the former Barney’s location in Beverly Hills into a modern luxury experience for the multi-brand retailer Saks Fifth Avenue (New York). The revamped design includes personalized services and experiences, such as an expanded Fifth Avenue Club for personal shopping and styling. The 130,000-square-foot store features vendor-designed shops throughout its space for customers to immerse themselves in intimate brand environments within the larger Saks Fifth Avenue setting.

A prominent trend is luxury brands incorporating art and cultural elements into their retail spaces to create a sense of distinction. This may involve collaborating with local artists for site-specific installations or showcasing limited-edition pieces. Luxury brands can create interesting moments for clients beyond shopping by merging fashion and art. Within Saks Fifth Avenue in Beverly Hills, the neutral color palette is complemented by metallic accents and playful pops of color, such as richly-hued rugs, statement furniture pieces and vibrant wall coverings. Art-forward fixtures enhance the store’s visually stimulating atmosphere, such as chandeliers that double as unexpected art pieces. Even the elevators in the store feature a milky dichroic laminate, a subtle nod to the iconic escalator design at the Saks Fifth Avenue flagship location in New York.


The Luxury Retail Revival: Merging Services, Environments and Artistry


The convergence of exquisite design, personalized service and cultural resonance is at the core of the ultimate luxury retail experience and its revival. From the iconic facades of renowned shopping districts to the meticulously curated interiors of flagship stores, every element is created to evoke a sense of opulence and exclusivity. As seen in the transformation of Saks Fifth Avenue in Beverly Hills, every detail caters to the high expectations of clientele, where luxury retail continues to redefine lavish indulgence. Through the artful integration of bespoke services, immersive environments and artistry, these stores invite consumers into a realm where every encounter is a moment of unparalleled luxury.

📷 Photography: Courtesy of Saks Fifth Avenue



MasterClass: ‘Re-Sparkling’ Retail: Using Store Design to Build Trust, Faith and Brand Loyalty

HOW CAN WE EMPOWER and inspire senior leaders to see design as an investment for future retail growth? This session, led by retail design expert Ian Johnston from Quinine Design, explores how physical stores remain unmatched in the ability to build trust, faith, and loyalty with your customers, ultimately driving shareholder value.

Presented by:
Ian Johnston
Founder and Creative Director, Quinine Design

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