Headlines

Study: More Retailers Turning to Third Party Fulfillment Services

In the recently released 2023 Omnichannel and Fulfillment Benchmark Report, more than half (53 percent) of retailers surveyed use third-party services for fulfillment such as Instacart, DoorDash and Uber Eats. This marked an increase from 2022, in which 45 percent of retailers used third party fulfillment service.

Other findings released from the report include:

  • 56 percent of retailers surveyed assigned in-store staff to handle fulfillment services. This is down from 65 percent in 2022.
  • 43 percent of retailers surveyed provide dedicated space for order prep. This is down from 60 percent in 2022.
  • 54 percent of retailers surveyed said active physical stores are the final locations for inventory prior to delivery.

VMSD Staff

Drawing on more than 125 years of history serving the retail design market, VMSD magazine provides retail professionals with the most up-to-date, innovative retail design ideas and industry news through its industry-leading magazine, website, social media channels and bulletins.

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