How COVID-19 made us all omni-shoppers.
How Amazon constantly garners respect and loyalty … or does it?
The importance of retailers owning their own brand dialogue.
What will mergers like CVS and Aetna mean to the average, middleclass American?
Synergies of retail within a limited time or a special place
Random retail samplings from a quick trip to London
Insights from the maker generate demand for the product
Global industry leaders talk about the power of luxury ‘redefined’
Insights from local retailers proves that the personal touch is needed to thrive
Can tapping intention overcome lack of need?
Programming and journey mapping should both focus on the employee and the consumer
An ancient culture adapts to rapidly changing times
How tapping influencers may strengthen computer-based picks
My personal journey to an empty nest
Learnings from IGDS World Department Store Forum 2017
Will brands be forced to abdicate control in order to obtain and retain consumer loyalty?
Is in-store digital integration merely “putting lipstick on the pig?”
Wishing retailers could develop a truly helpful use of data
A proposal for retailers to move out of the desert
How one new flagship is differentiating its experience