Technology is changing the way people shop, and pay for, their purchases. But smartphones are only as smart as consumers want them to be.
More and more retailers are introducing no-swipe technology. And more and more shoppers feel “swiping” is exactly what it is
The inventive store on Manhattan’s West Side – the 2018 VMSD/Peter Glen Retailer of the Year recipient – is part retail, part events space, part brand...
The appliance giant wanted a showcase for its only Experience Store in Canada. It got a prime Toronto location, a curving and undulating space, and it’s...
The Samsung Experience store in Toronto emphasizes ambient, task, display and outdoor lighting. Inadvertently, something critical was learned about today’s technology
The British-born photographer and designer opened a free store in New York, The Inutilious Retailer, and he’ll tell us all about it at IRDC
While Amazon tries to overtake Walmart’s supermarket dominance, smaller specialty stores are reinventing the marketplace
If you’re going for “experience,” you’d better make it a memorable one – but memorable in a good way
Honey, this retailer knows how to mind its own beeswax
Don’t be misled by his book title. Sandy Stein loves the industry he spent his professional life improving
The Hong Kong-born designer is Head of Visual Merchandising for Robinsons in Singapore, and she runs one of the most fashion-forward visual programs in Asia
It’s a new reality for retail: virtual, augmented and, of course, it’s ever-changing
Employee screening, hiring and training can ensure retail workers know the value of shopper retention. It ought to be so easy, so why is it so...
One of Australia’s most prolific visual merchandisers is celebrating his 30th year in the business. But he started before that with shoeboxes and cellophane
Calling Hershey’s Chocolate World in New York a store is like calling Times Square a corner
Hershey’s Chocolate World in Times Square is an innovative, multisensory experience
One of VMSD’s original Designer Dozen has evolved from an architect to an “experience designer.” But he says it’s all the same: creative, imaginative problem solving
Whether it’s a speedy transaction or a relaxed roadside stop, this upstate New York travel center has visitors’ needs covered
The city was named the World Design Capital in 2014
Once-powerful Toys “R” Us drowned in debt, taking Geoffrey with it. In the retail world, LBO rarely means “lots better off”