BAY SHORE, NY and DAYTON, OH—September 8, 2014 – Tensator, the world leader in queue management and customer journey solutions, today announced that as a result of the increased adoption of its next generation queue management technology solutions, it has expanded its relationship with Advanced Services Technologies, LLC (AST), a leading Retail Field Service Company. AST has over 3200 technicians throughout the United States, Canada, Puerto Rico and Hawaii that service Fortune 500 retail companies and high end boutiques. With this expanded partnership, Tensator continues to build out the service arm for the company; the two companies are currently working together on 11 new, Tier 1 retail customer engagements.
AST Support Services for Tensator clients now include:
- Project roll out, service calls, move add change
- Staging and Integration
- New store construction, relocations, remodels
- Installation, service and ongoing maintenance
- Structured wiring, low voltage cabling, voice – data
- Wired / wireless networks, access points, intrusion prevention, CCTV
- Queue management / Digital Signage
- Inventory management, depot services
“We are happy to expand our field service partnership agreement with AST to support the growing demand for our product range,” said Bill Vetter, SVP and GM, Tensator, Inc. “AST’s trained field service representatives have always exceeded our customer expectations and we are now available to further maximize our customer’s investments in Tensator’s leading technology solutions – quickly and cost-effectively.”
“This partnership is the perfect fit for Advanced Service Technologies,” said Jerry Abner, President and CEO, Advanced Service Technologies. “Retailers continue their search for ways to increase productivity, cut costs, and increase sales. When you can supply all 3 in a seamless fashion, you’re really on to something. Tensator’s next- generation digital signage and integration solutions are world class. We’re excited about working with an organization so quality driven.”
To learn more about the joint partnership please contact sales@tensator.com.
About Advanced Service Technologies, LLC
Advanced Service Technologies is a leading Retail Field Service Company. Headquartered in the greater Dayton, OH area, Advanced Service Technologies' 50,000 square foot Staging and Integration Facility enables it to offer unprecedented design capabilities, implementation support, and a wide range of technology-based solutions for its clients. The company’s commitment to flexibility and dedication to innovation provide its professional, highly certified staff the ability to create custom solutions that solve clients' information technology challenges. Clients served include Fortune 500 companies, as well as mid-market clients. AST helps its clients realize their business goals and objectives by simplifying complexities, increasing productivity and reducing costs. For additional information please contact sales@astservice.com.
About Tensator
Tensator is a recognized leader in the management of the customer journey. The company offers a large range of digital media platforms, electronic and virtual queue management, display and signage products, crowd and access control solutions, in-queue merchandising, self-service systems, and the Tensabarrier, one of the most respected barrier in the world. Tensator empowers blue chip retailers, international airport terminals, transport providers, financial institutions, major exhibition, leisure and entertainment venues, construction sites, restaurants and hotels to speed customer flow through the queue, improving operational efficiency and customer satisfaction. Tensator helps eliminate lost revenues through walk-aways and drives high value impulse sales with its range of queue management solutions. Visit www.tensator.com for more information, and follow us on Twitter, LinkedIn, Facebook and YouTube.
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