Episode 76: Natalia Olszewska

ABOUT NATALIA OLSZEWSKA:

NATALIA’S LINKEDIN PAGE: https://www.linkedin.com/in/natalia-olszewska/

COMPANY WEBSITE: improntaspace.com 

EMAIL: gardener.natalia@gmail.com

NATALIA’S BIO:

Natalia is a versatile professional with a foundation in medicine and neuroscience, dedicated to applying neuroscientific principles to architectural design. She adeptly connects these two realms, striving to improve our built environment by making it more human-centered and conducive to well-being.

Furthermore, Natalia is an accomplished researcher and practitioner in the field of neuroscience applied to architecture, specializing in evidence-based and neuroscience-informed design. She garnered invaluable experience during her tenure at Hume, a pioneering architectural and urban planning firm founded by Itai Palti, where she led the ‘Human Metrics Lab.’ Natalia lent her expertise to design projects for prestigious clients such as Arup, Skanska, HKS Architects, EDGE, the Association of Children’s Museums, the Harvard University Center on the Developing Child, Google, as well as numerous individual clients.

Her interdisciplinary approach transcends boundaries, allowing her to craft built environments that foster individual well-being across various dimensions – social, psychological, and cognitive. Natalia’s co-founding role at IMPRONTA, a consultancy specializing in health and well-being design, underscores her commitment to leveraging neuroscience and applied sciences in architecture. Since 2020, she has also been contributing to the NAAD (Neuroscience Applied to Architecture) course at IUAV University in Venice.

Natalia’s educational journey is characterized by a distinctive blend of backgrounds, encompassing medicine from Jagiellonian University and Tor Vergata, neuroscience from UCL, ENS, Sorbonne, and neuroscience applied to architectural design from Università IUAV.

SHOW INTRO:

Welcome to the NXTLVL Experience Design podcast.

EPISODE 76… and my conversation with Natalia Olszewska.

On the podacast our dynamic dialogues based on our acronym DATA – design, architecture, technology, and the arts crosses over disciplines but maintains a common thread of people who are passionate about the world we live in and human’s influence on it, the ways we craft the built environment to maximize human experience, increasing our understanding of human behavior and searching for the New Possible.

The NXTLVL Experience Design podcast is presented by VMSD Magazine part of the Smartwork Media family of brands.

VMSD brings us, in the brand experience world, the International Retail Design Conference. The IRDC is one of the best retail design conferences that there is bringing together the world of retailers, brands and experience place makers every year for two days of engaging conversations and pushing the discourse forward on what makes retailing relevant.

You will find the archive of the NXTLVL Experience Design podcast on VMSD.com.

Thanks also goes to Shop Association the only global retail trade association dedicated to elevating the in-store experience. SHOP Association represents companies and affiliates from 25 countries and brings value to their members through research, networking, education, events and awards. Check then out on SHOPAssociation.org

On this episode I connect with Natalia Olszewska is a versatile professional with a foundation in medicine and neuroscience, dedicated to applying neuroscientific principles to architectural design.

We’ll get to all of that in a moment but first though, a few thoughts…

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For a while now I have had a fascination with the connection between buildings and brains.

While I loved psychology, and studied it before getting into architecture school, it occurred to me in the middle of the 20-teens that buildings, or the environments we design and build, have a direct effect on our psychology.

There are places in which we feel good or bad or uneasy or exhilarated, or a sense of awe or agitation. There are places where we feel calm, and others that make me feel ill at ease.

And all of those feelings have a body sense to them as well. Heart rises or decreases. I sweat more or less. My chest feels tight or relaxed.  Cortisol, adrenaline, norepinephrine, serotonin, dopamine, and other neurochemicals and hormones are released and coursing through my body as I experience places. And many of these hormones and neurochemicals being released into my blood stream I have little control over. My brain-body reacts to environmental stimuli and biochemistry does its thing.

Buildings may make me feel certain way, induce certain emotions, that we may think are just about your thoughts, brain activity, but at the core, our body too is in a relationship with conditions in the environment.

We feel architecture with our bodies, we don’t just intellectually experience them in our heads.

The experience of buildings, and our emotional reactions to them, is as much a ‘bottom-up process’ – our body’s sensory processes taking in stimuli from the environment – as a ‘top-down’ process – our brains processing that sensory information and making decisions about who we should behave in response to them.

Our bodies and brains are in continual dialogue with the world around us. In fact, through a process of neuro plasticity, our brains are wired partly in response to our experiences. Yes we are hard wired through our millions of years of evolution to have what we consider innate responses to the environment and then there are those neuronal connections that area direct result of experiences in the here and now.

As you listen to this podcast, your brain is creating new wiring shaping the neural pathways that allow for learning and behaviors.

And as we repeatedly experience something, those pathways are reinforced facilitating understanding. Those pathways recognize patterns in our experiences, and they are codified so that when we experience them again our brains are not continually trying to decipher every element anew.

If it weren’t for our brain’s ability of recognize patterns and anomalies in them, we would live a life of extreme ground hog day and would likely be immobilized with the processing necessary to analyze every element we encounter every moment of every day. Over millions of years some of these patterns have become deeply ingrained in our neurobiology. They are part of our brain structures that allow us to react instinctually.

You might say that some of them operate ‘below the radar’ of our conscious awareness. But because they are not front row center in our awareness doesn’t mean that they don’t have an influence of our mindbody state.

Colors, lighting, materials, geometries, visual patterns and spatial arrangements, to name of few, have an effect on us. We might not necessarily pay attention to these elements of our environment as we move through it, but they have an effect on us.

We may not consciously feel the influence of these things, but the effects are there, nevertheless.

Acute angles, loud sounds, bright fluorescent lights, certain colors and texture patterns, repetitive and banal patterns, things devoid of detail and out of scale with our human body all have an effect on our sense of well-being.

University of Waterloo cognitive neuroscientist Colin Ellard has worked for more than three decades in the application of psychology and neuroscience to architectural and urban design. His work illustrates the impact of ‘boring buildings’ on how we feel and our sense health and well-being. We humans, it turns out, function and feel better in environments of physical and visual intricacy. We seek our variety and complexity, layered environments that pique our curiosity and sense of intrigue.

And yet…far too many of our built environments at simply banal.

Ellard says the  – “The holy grail in urban design is to produce some kind of novelty or change every few seconds,” “Otherwise, we become cognitively disengaged.”

Imagine for a moment what is happening inside our mind-bodies when we live 8 + hours in a sea of detail-less white cubicles under a blanked of fluorescent lights. We might think this is an efficient office space, but we are creating brain numbing environments and at the same time asking people to reach optimal performance in the workplace.

We may wish hotels guests a good night sleep on a heavenly bed and then we fill the room with light that completely counteracts the production of melatonin telling our brain that it is still daytime and to stay alert.

And… we have built city block after city block of repetitive, banality. Efficient to build, very economical yes, but a boredom inducer for the brain.

Now this doesn’t mean that every environment needs to be a rollercoaster for the senses nor be pristine and bucolic. In fact, some environments are better because they are well…messier.

Charles Montgomery, author of Happy City: Transforming Our Lives Through Urban Design suggest that successful design is about “shaping emotional infrastructure.” Montgomery argues that some of the happier blocks in New York are “kind of ugly and messy.”

The energy of New York can be both energizing and exhausting.

It would be perhaps unfair to heap the responsibility for inhabitants’ psychological and physical well-being entirely on buildings but given that we now spend the overwhelming proportion of our days enclosed in them, it stands to reason that they have a clear effect on how we feel.

For whatever it’s worth, Aarhus, Denmark is the world’s happiest city, according to the London-based Institute for Quality of Life’s 2024 Happy City Index. The Institute for the Quality of Life identified five categories it believes have the most direct impact on happiness, including citizens, governance, economy, mobility and environment.

Based on these factors, Aarhus, Denmark, achieved the highest score, particularly excelling in governance and the environment. I think Copenhagen also held the title at some point I believe due to its building stock being human scale, detailed and varied engendering intrigue and visual delight.

And this is where this episode’s guest Natalia Olszewska comes into the story.

Natalia went to medical school but always had a fascination with architecture. When on a trip to the Venice Biennale it clicked for her that she could combine both of these interests considering that neuroscience could be linked to how buildings make us feel.

The rest as they say is history…

Natalia adeptly connects these two realms, striving to improve our built environment by making it more human-centered and conducive to well-being. Natalia is an accomplished researcher and practitioner in the field of neuroscience applied to architecture, specializing in evidence-based and neuroscience-informed design.

Her interdisciplinary approach transcends boundaries, allowing her to craft built environments that foster individual well-being across various dimensions – social, psychological, and cognitive. Natalia’s co-founding role at IMPRONTA, a consultancy specializing in health and well-being design, underscores her commitment to leveraging neuroscience and applied sciences in architecture.

Since 2020, she has also been contributing to the NAAD (Neuroscience Applied to Architecture) course at IUAV University in Venice a city that is most definitely not boring…

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ABOUT DAVID KEPRON:

LinkedIn Profile: linkedin.com/in/david-kepron-9a1582b

Websites:  https://www.davidkepron.com    (personal website)

vmsd.com/taxonomy/term/8645  (Blog)

Email: david.kepron@NXTLVLexperiencedesign.com

Personal Instagram: https://www.instagram.com/davidkepron/

NXTLVL Instagram: https://www.instagram.com/nxtlvl_experience_design/

Bio:

David Kepron is a multifaceted creative professional with a deep curiosity to understand ‘why’, ‘what’s now’ and ‘what’s next’. He brings together his background as an architect, artist, educator, author, podcast host and builder to the making of meaningful and empathically-focused, community-centric customer connections at brand experience places around the globe.

David is a former VP – Global Design Strategies at Marriott International. While at Marriott, his focus was on the creation of compelling customer experiences within Marriott’s “Premium Distinctive” segment which included: Westin, Renaissance, Le Meridien, Autograph Collection, Tribute Portfolio, Design Hotels and Gaylord hotels.

In 2020 Kepron founded NXTLVL Experience Design, a strategy and design consultancy, where he combines his multidisciplinary approach to the creation of relevant brand engagements with his passion for social and cultural anthropology, neuroscience and emerging digital technologies.

As a frequently requested international speaker at corporate events and international conferences focusing on CX, digital transformation, retail, hospitality, emerging technology, David shares his expertise on subjects ranging from consumer behaviors and trends, brain science and buying behavior, store design and visual merchandising, hotel design and strategy as well as creativity and innovation. In his talks, David shares visionary ideas on how brand strategy, brain science and emerging technologies are changing guest expectations about relationships they want to have with brands and how companies can remain relevant in a digitally enabled marketplace.

David currently shares his experience and insight on various industry boards including: VMSD magazine’s Editorial Advisory Board, the Interactive Customer Experience Association, Sign Research Foundation’s Program Committee as well as the Center For Retail Transformation at George Mason University.

He has held teaching positions at New York’s Fashion Institute of Technology (F.I.T.), the Department of Architecture & Interior Design of Drexel University in Philadelphia, the Laboratory Institute of Merchandising (L.I.M.) in New York, the International Academy of Merchandising and Design in Montreal and he served as the Director of the Visual Merchandising Department at LaSalle International Fashion School (L.I.F.S.) in Singapore.

In 2014 Kepron published his first book titled: “Retail (r)Evolution: Why Creating Right-Brain Stores Will Shape the Future of Shopping in a Digitally Driven World” and he is currently working on his second book to be published soon. David also writes a popular blog called “Brain Food” which is published monthly on vmsd.com.

The next level experience design podcast is presented by VMSD magazine and Smartwork Media. It is hosted and executive produced by David Kepron. Our original music and audio production by Kano Sound. 

The content of this podcast is copywrite to David Kepron and NXTLVL Experience Design. Any publication or rebroadcast of the content is prohibited without the expressed written consent of David Kepron and NXTLVL Experience Design.

Make sure to tune in for more NXTLVL “Dialogues on DATA: Design Architecture Technology and the Arts” wherever you find your favorite podcasts and make sure to visit vmsd.com and look for the tab for the NXTLVL Experience Design podcast there too.

The next level experience design podcast is presented by VMSD magazine and Smartwork Media. It is hosted and executive produced by David Kepron. Our original music and audio production by Kano Sound. 

The content of this podcast is copyright to David Kepron and NXTLVL Experience Design. Any publication or rebroadcast of the content is prohibited without the expressed written consent of David Kepron and NXTLVL Experience Design.

Make sure to tune in for more NXTLVL “Dialogues on DATA: Design Architecture Technology and the Arts” wherever you find your favorite podcasts and make sure to visit vmsd.com and look for the tab for the NXTLVL Experience Design podcast there too.