Keeping Up: Positivity and adopting a “growth mindset,” a necessary precursor to adapting to change.
Change is another opportunity to write a relevant experience story.
Facing Change: Turning towards a digitally mediated future.
How does one revolt against the digital world?
Part I: Pace of Change
Treating guests like gods
Engaging customer’s intrinsic need to create
‘I shop, therefore I am’
The Language of texts, emoticons and communicating ideas to shoppers
Haptics and getting touchy-feely with tech
Peering through a looking glass at AR and VR in making brand experiences
How the “Internet of Things” will influence shopping places
How machines will learn with us and help us make buying decisions
How retailers can keep customers' minds engaged
Understanding "value" in a digital economy
How social networking draws shoppers together into a “force majeure”
How continuous partial attention undermines great brand experiences
Why facial recognition systems can help shape store design and customer interaction protocols
3-D virtual shopping will boldly go where no shopper has gone before
How Marriott is teleporting guests into next-gen customer experiences