All Point Announces New Managed Retail Commerce Solution

(PRESS RELEASE) SARASOTA, FL – All Point, a specialty retail IT solutions company, has announced its Managed Retail Commerce offering, a new service that helps maximize the potential of unified commerce for retailers.

Centered around one integrated IT platform and bolstered by its consulting, design, development, implementation and support services, All Point customizes solutions to help retailers address their IT challenges from “all points,” creating a foundation for both current and future needs.

Retailers have been increasingly challenged to revisit their IT infrastructure to better address changing channel and customer requirements, a situation made more pressing by the unexpected challenges from 2020. Already facing the need to integrate people, places, platforms and protocols to ensure fluid experiences, support and transaction types, the pandemic added the additional stress of pared down internal teams and resources to support rising customer expectations.

“All Point understands the rising pressure of technology in the retail vertical. In fact, that’s all we do — technology for retail,” says All Point CEO Sean Quinn. “We’ve lived retail’s realities for decades and have always been ahead of the curve, which is why we were so ready for the surprises 2020  presented. Our Managed Retail Commerce model allowed our clients to quickly pivot from in-store to on-line almost immediately. This elasticity not only kept them in business, but allowed them to exponentially grow during 2020 because of a fully integrated customer experience from CRM, OMS, e-com and mobile. E-com skyrocketed immediately upon store closings and then maintained those levels even after stores re-opened. As they’ve opened new brick and mortar locations, the mobile solutions have become part of their permanent solution — all with critical speed to market, and no further investment by our clients. That is true managed retail commerce.”

Omnichannel has been a buzzword for close to a decade, yet few retailers have truly cracked the code on making it not just a fulfillment effort, but a 360-degree customer reality.

To make it real, all systems must work together with one common, forward-facing vision for their customers. All points of commerce must have the same look, feel and symbiotic experience, yet operate contextually for the touchpoint. This is the vision and technology that underpins the promise of Managed Retail Commerce and, when implemented, it allows retailers to pivot elastically across all platforms.

“Our light and flexible technology backbone allows our clients to seamlessly present a common customer experience everywhere, from online to in-store and mobile to non-traditional, all while ensuring that they can scale and pivot rapidly based on whatever demands show up for them,” says Will Amos, All Point’s VP of sales and business development. “Now more than ever, it has become evident that the customers expect retailers to meet them where they are, and no matter where they are on the journey spectrum.”

Every time a new service evolution such as two-day shipping, BOPIS, self-checkout and other emerging commerce options emerge, customers now perceive them as a new expectation for all retail brands. Post-pandemic, this means product availability and information across all channels, personalized to their preferences but with privacy in mind.

“Ultimately, we offer a method to get back to business efficiently and cost-effectively with a foundational ecosystem that makes this vision possible,” adds Quinn. “We help our retail clients meet their customers at the many intersection points of their lives, seamlessly and personalized to their needs. If they want to swing by a store and pick up at the curb, get something sent home swiftly, ping for a product via mobile, grab on impulse from an automated vending machine or pop by a pop-up, our solution can make it happen. And as the formats of retail continue to expand, this foundation will lead them into the future.”

All Point’s Managed Retail Commerce includes all hardware, SAAS, integrations, platforms, and unlimited service support coverage in a fixed monthly technology-as-a-service model. This focuses the client on the business operations model needed at the time to meet their customers’ needs, rather than be restricted and limited by their current infrastructure or methods of doing business.

Visit allpointretail.com for more information.