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MasterClass: Strategic Retail Innovation: Building Consumer Connections With ‘Physical-Digital-Human’ Experiences

Angela Gearhart, Founding Partner at MediaMaxx and Executive Practice Director at AAG Consulting Group, shares a step-by-step approach to solving the customer journey challenge, offering a comprehensive playbook for success




MORE THAN EVER, retailers are being tasked with meeting elevated consumer expectations driven by technology, transforming every point of engagement into a potential purchase opportunity. Amidst this new challenge, however, lies promising opportunities for strategic retail innovation and reinvention. Through connected “physical-digital-human” experiences, brands can communicate unique values in a way that is relatable to customers’ needs, influence purchasing decisions and forge life-long relationships.



MasterClass: ‘Re-Sparkling’ Retail: Using Store Design to Build Trust, Faith and Brand Loyalty

HOW CAN WE EMPOWER and inspire senior leaders to see design as an investment for future retail growth? This session, led by retail design expert Ian Johnston from Quinine Design, explores how physical stores remain unmatched in the ability to build trust, faith, and loyalty with your customers, ultimately driving shareholder value.

Presented by:
Ian Johnston
Founder and Creative Director, Quinine Design

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