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Dick’s Keeping Workers with “Zero Tolerance” for Disrespectful Customers

The sporting goods retailer doesn’t play games when it comes to employee morale




Amid a “Great Resignation” that saw 3 percent of the country’s labor force leave their jobs in August, Dick’s Sporting Goods (Pittsburgh) has found ways to retain its employees, one of which is the “zero-tolerance” policy it holds for disrespectful customers, Fortune writes.

Paloma DeNardis, head of inclusion and diversity at Dick’s, says that policy has empowered store managers to escort customers from the premises when de-escalation efforts don’t succeed. “There have been instances where we have asked customers not to return to our stores because they weren’t able to treat people with respect,” she tells the outlet.

The sporting goods retailer also offers a hotline number for both employees and customers to call if they feel they were treated disrespectfully.

According to the article, Dick’s efforts to protect its workers are one reason why it has been successful in retaining employees at a higher clip than other companies.

Read more at Fortune.


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