Videos

To Boldly Go: How Marriott is Teleporting Guests into Next Gen Customer Experiences

David Kepron (Marriott) explains how virtual reality can engage all of the senses in retail environments

Published

7 years ago

July 19, 2017

kmpeyton

For years, retailers have been touting the benefits of providing experiences that not only delight the eyes but engage the senses. In his session at VMSD’s 2016 International Retail Design Conference, Marriott VP of Global Design Strategies David Kepron shares developments in digital that some call “better than real” virtual environments and shopping experiences. Attendees learned what issues can be encountered when creating VR experiences and discovered why retailers should see them as a vehicle to provide customers with what, in the end, we all crave – novelty, meaningful relationships and being in places that engage us with experiences that are relevant.

For information about the International Retail Design Conference (IRDC), Sept. 5-7, The Ritz-Carlton, New Orleans, please visit irdconline.com.

MasterClass: ‘Re-Sparkling’ Retail: Using Store Design to Build Trust, Faith and Brand Loyalty

HOW CAN WE EMPOWER and inspire senior leaders to see design as an investment for future retail growth? This session, led by retail design expert Ian Johnston from Quinine Design, explores how physical stores remain unmatched in the ability to build trust, faith, and loyalty with your customers, ultimately driving shareholder value.

Presented by:
Ian Johnston
Founder and Creative Director, Quinine Design