Headlines

Beyond Inc. Relaunches Overstock.com, Announces Chief Customer Officer

Carlisha Robinson played a key role in the company acquiring Bed, Bath & Beyond

Published

1 month ago

March 27, 2024

VMSD Staff

Beyond Inc. Relaunches Overstock.com, Announces Chief Customer Officer — Credit: JHVEPhoto, iStock

Credit: JHVEPhoto, iStock

Beyond Inc., parent company of the Bed, Bath & Beyond and Overstock brands, announced Carlisha Robinson as the company’s new chief customer officer in a press release from the company.

The company also relaunched the Overstock.com website earlier this week. Executive Chairman Marcus Lemonis said in a recent earnings call that shutting down Overstock.com was a “fatal mistake.”

Robinson, in her new role of Chief Customer Officer, will be responsible for customer experience across Beyond Inc.’s brands. The company said Robinson had a key role in Overstock.com’s acquisition of Bed, Bath & Beyond. Robinson also supported Beyond Inc.’s acquisition of online retailer Zulily earlier this month.

“Carlisha’s commitment to customer-centricity and innovation combined with her leadership qualities make her the ideal candidate to guide us into the future and help us improve the end-to-end customer experience,” Chandra Holt, CEO of Bed Bath & Beyond, said in a press release.

VMSD Staff

Drawing on more than 125 years of history serving the retail design market, VMSD magazine provides retail professionals with the most up-to-date, innovative retail design ideas and industry news through its industry-leading magazine, website, social media channels and bulletins.

click to Comment(Comment)

Up Next

Secondhand Retail Market Is Still Growing: Report

Don't Miss

Amazon Partners with Estee Lauder to Expand Beauty Offerings

MasterClass: ‘Re-Sparkling’ Retail: Using Store Design to Build Trust, Faith and Brand Loyalty

HOW CAN WE EMPOWER and inspire senior leaders to see design as an investment for future retail growth? This session, led by retail design expert Ian Johnston from Quinine Design, explores how physical stores remain unmatched in the ability to build trust, faith, and loyalty with your customers, ultimately driving shareholder value.

Presented by:
Ian Johnston
Founder and Creative Director, Quinine Design